Whether you’re a corporate leader seeking a competitive edge, a citizen or
politician hoping to change public opinion, or an individual eager to improve family relationships, with more skillful listening and speaking you can bridge bothersome gaps.
Mindful communication involves shifts in attention and behavior that increase your understanding of others, show respect and invite productive exchanges. By becoming sensitive to the needs and mood of the other side, communicators truly get heard.
When you stay in the moment, impasses dissolve and obstacles move.
Let certified speech/language pathologist Rebecca
Shafir, author of
The Zen of Listening, hand you the keys to successful communication.
Rebecca
Shafir, M.A., C.C.C.
As a better listener and a more self-aware speaker, you:
Increase loyalty – with customers, with the public, within a family or company
Boost teamwork and cooperation
Resolve conflicts and head off litigation
Reduce stress, prevent burnout and cope with information overload
Listening
Skills Are Key to Business Success In a 2009 study by RainToday.com,
"Service provider did not listen to
me" was the most widely cited complaint,
named by 38% of those
buying professional services. Additionally,
55% of those surveyed said they would be
"much more likely" to consider
hiring the provider if they listened better.
Is your listening up to par?
Remember more and be remembered
Persuade others more easily
Study and work both efficiently and effectively
Become more likable and trusted
Don’t just talk, and don’t pretend to listen. Instead, connect.
