| HOW OFTEN
DO YOU: |
MOST OF
THE TIME (MOT) |
SOMETIMES
(S) |
ALMOST
NEVER (AN) |
| 1. Tune out people who say something you don’t agree with or don’t want to hear? |
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| 2. Fall asleep or daydream during boring meetings or presentations? |
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| 3. Assume you know what the speaker is going to say and stop listening? |
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| 4. Restate instructions or messages to be sure you understood correctly? |
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| 5. Learn something from each person you meet, even if it is ever so slight? |
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| 6. Find out what words mean if they are not familiar to you? |
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| 7. Think about what you are going to say while the speaker is talking? |
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| 8. Give the appearance of listening when you are not? |
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| 9. Become self-conscious in one-to-one or small group encounters? |
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| 10. Listen for the meaning behind the speaker’s words? |
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| 11. Recognize that words don’t mean the same thing to all people (e.g., ASAP)? |
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| 12. Keep eye contact with the person who is speaking? |
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| 13. Concentrate on the speaker’s message vs. his/her race, age, physical appearance? |
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| 14. Remember people’s names when introduced? |
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| 15. Think more about building a warm, working relationship with team members and customers than about closing a deal? |
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| 16. Interrupt others before they finish speaking? |
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| 17. Feel offended by foreign communication behaviors and mannerisms? |
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| 18. Ramble on before you get to the point? |
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| 19. Ask for feedback to be sure you got through to the other person? |
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| 20. Allow the speaker to vent negative feelings towards you without becoming defensive or physically tense? |
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| 21. Take notes when necessary to help you remember? |
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| 22. Listen to the speaker without judging or criticizing? |
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| 23. Preface your statements with unflattering remarks about yourself, i.e., “I’m sorry to be such a pest, but . . .” |
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| 24. Think about the kind of person you’re talking to? (rushed, hearing-impaired, shy, etc.) |
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| 25. Start giving advice or recommendations before you are asked? |
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