Customer-Driven Listening
Working From the Inside Out to Create Loyalty and Profit
with Rebecca Shafir
author of
The Zen of Listening: Mindful Communication in the Age of Distraction

Are your employees earning more than 25% of their salary?

The average worker misses 75% or more of the information presented in meetings. Do you tell customers what they want or do you let them tell you? If you’re not listening, that’s a lot of lost opportunities and mistakes.

Did you know that “customer loyalty” is the new metric for customer service?

Satisfied customers will go anywhere. Loyal customers are repeat customers and tell others. But, customer loyalty begins in-house. A strong corporate listening culture motivates employees to make customer value the number one priority.

Does your staff live up to the company’s mission statement for openness and respect?

New research shows that companies who consistently demonstrated value and respect by listening to their employees had FOUR times faster revenue growth!

Customer-Driven Listening delivers what you need to meet the communication challenges of the 21st century. Mindful listening is the solution for discovering what your customers really want, working with conflict, increasing customer loyalty and building teamwork within your organization. Overcome BARRIERS to listening, learn practical and simple ways to improve CONCENTRATION and MEMORY, enhance your ability to CONNECT with prospective clients. Discover which response styles build TRUST and which to avoid. Set the stage for "win-win" negotiations and learn how to LISTEN UNDER STRESS. Leave with lots of practice and an action plan for immediate results!

Click for more information. Evening, Saturday and half day classes are also available.