One of the greatest challenges for a startup is following up with leads. Cold calling and follow up is challenging in terms of time, “sales etiquette” confusion and your tolerance for rejection. According to research by National Sales Executive Association (NSEA), it is unrealistic to think that a few discussions with potential customers will help you meet your quotas. The tipping point is the fifth contact! Here are the numbers:
2% of Sales are Made on First Contact
3% of Sales are Made on Second Contact
5% of Sales are Made on Third Contact
10% of Sales are Made on Fourth Contact
80% of Sales are Made on Fifth to Twelfth Contacts
Discuss with your team creative ways to vary the kinds of interactions you have past the fourth attempt. Each contact should entice a customer with value, making it easier for you and your team to reach and exceed the tipping point.
Do you need to stretch the boundaries of sales etiquette or conquer the fear of rejection that keeps your sales numbers down? Let’s ‘follow up’ on that! Contact me at Rebecca@MindfulComunication.com
Time is a constraint for you and those you’re trying to persuade.
The hour of yesterday is the 20 seconds of today. While you prepare to be heard, keep in mind that the average attention span 20 seconds or less!
1) Know your Objective, don’t just start talking! Research shows that in the first 7 seconds people make approximately 11 different judgments about your worthiness to be heard.
Ask yourself – What do I want to achieve? Why do I want to have that conversation? Have one objective in mind – stick to one objective only. Don’t sidetrack to other related topics or you come across as unsure, unfocused and wishy-washy.
2) Write down your bullet points first in simple and direct language. Now, create a brief sentence with each major talking point. Listen to yourself and edit out redundancies, empty words like “really, great, stuff, uh” and other fillers. Edit out repetitive words like “like, I, really, right,” etc.
3) Use a Good Hook is a headline that grabs attention.Ask yourself, “What is the single best statement or question that will get me to my objective?” A hook is a statement that satisfies a need, one that is contrary to common experience, a worry, or is the best interest of the listener:
Beets cure insomnia
Did you know reading the wrong way can make you stupid?
What is the best kept secret of Fortune 500 companies?
What is the most unusual, exciting, dramatic, humorous part of your message? That will help shape your hook or opening line.
4) If you’ve hooked your listener, they will want to hear more. The Body of the message should build a case. It should answer – Who, What, When Where, Why, and How. No more than one sentence for each.
5) Ask for the Action you want them to take in the Closing. It’s your bottom line. What do you want your listener TO DO? Set up an appointment?Get some time off? Invest in your company? Buy your book? Is there a time limit? “The deadline is 3:00 this afternoon,” or “Our sale ends tonight at midnight.”
Crisp articulation, a pleasant sounding voice and vocal dynamics give power, certainty and charisma to your message. Annoying vocal/verbal tendencies (hoarseness, mumbling, too soft or too loud, an unintelligible foreign accent, etc ) can distract a listener from your content.
Practice your “20 second or less” commercial. Start with your main point (one sentence hook or idea in a nut-shell) and support your point with 2-3 main supporting facts. Have more facts ready, if folks want to hear more. Rehearse and record your 20 second message. Try it out on a friend. Get feedback.
Need help getting to the point? Contact me at RebeccaShafir@gmail.com to set up a personalized 30 minute phone training session.
Rebecca’s CoreFour Coaching
"It takes more than courage to be an Entrepreneur, it takes CORE." Find out more.
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